Talk to a real human.

Yes, all three offices, 9:30 AM to 10 PM Mon to Sat, no appointment needed. Coming for something specific? Calling ahead saves you a wait. Sundays we are closed.

Real people, 9:30 AM to 10 PM Mon to Sat, averaging 5-minute replies. Outside hours you get an acknowledgment and a human reply next morning. We deliberately don't run an AI chatbot on this number. You should be able to ask "is this a bot?" and get a human answer.

Most departmental emails reply within 24 hours during working days. If it's been longer: (1) check spam, since our outbound is sometimes filtered; (2) WhatsApp the same query and we'll trace the email and respond on whichever channel is faster; (3) for academic or LMS issues, escalate by emailing support@cokonet.com with subject "Escalation" and the academic head will review within 48 hours.

Two different paths. Studying abroad: that's our Overseas Education vertical, email overseas@cokonet.com or use the Overseas Education card above. We help with university shortlisting, applications, test prep, and visa counselling. Foreign national enrolling at Cokonet: most programmes work fine for international learners (online live, India time zone friendly to most of Asia, the Middle East, and East Africa). Use the message form above with topic "Foreign national wanting to enrol at Cokonet" and we'll reply by email within 24 hours.

Use it sparingly. It's a real channel, not a marketing line. Good reasons: a serious complaint that no department resolved, a partnership idea at the institutional level, recognition for someone on the team who went above and beyond, or a whistleblower / ethics concern. Skip if it's a routine course enquiry, fee question, or LMS issue, those have departments that resolve faster than the CEO desk can. Reply within 5 working days, read personally.

Email support@cokonet.com with your registered name, batch, and a screenshot of the issue. Faster: WhatsApp the same details to +91 90726 16140 (Learner Support direct line) and they'll usually reset access within 30 minutes during working hours. Persistent server-access issues are escalated to the technology team and resolved within 4 working hours.

Use the message form above with topic "Grievance / complaint". This routes directly to the academic head and a senior team lead, with a 5-working-day response commitment. For something serious enough that you want a paper trail, also email support@cokonet.com with subject "Formal Grievance" and we'll create a ticket reference you can quote in any follow-up.

Yes, offices are closed Sundays. WhatsApp and email get an auto-acknowledgment but human responses resume Monday at 9:30 AM. Public holidays are listed at the top of the academic calendar; learners on active batches get advance notice via SMS and the LMS. Major Kerala holidays (Onam, Christmas week) and national holidays affect all three offices uniformly.

Yes. Use "Request a callback" and pick a slot within working hours. We typically call back within 30 minutes if you don't pick a specific time, or at your chosen slot within 10 minutes either way if you do.