Legal

Refund policy

Last updated: 16 July 2026. This page applies to www.cokonet.com, operated by Cokonet Technologies Private Limited, Trivandrum, Kerala, India. It forms part of our Training and Placement Policy.

7-day 100% refund guarantee

You are eligible for a 100% refund of your programme fee, no questions asked, when all of these conditions are met:

The refund request is raised within 7 calendar days from the date of enrolment or batch commencement, whichever is earlier.
You have attended not more than 2 live sessions during this period.
You have not downloaded, copied or misused any learning material, recordings, assignments or proprietary content.
The request follows the official refund process below.

When a refund is not applicable

A refund will not be provided if:

The request is made after the 7-day window.
You stop attending classes without official cancellation.
You join late and the 7-day period has already elapsed.
Non-attendance is due to personal reasons such as exams, workload, relocation, health issues, lack of interest or a change in priorities.
You have violated academy rules, academic integrity or disciplinary policies.
You are removed due to misconduct, fraudulent admission or fee default.
The admission was made under special scholarships, one-on-one batch requests, discounted pricing, group offers, corporate sponsorship, referral schemes or festival offers, unless explicitly stated otherwise.

Instalment and EMI payments

If fees are paid in instalments, a refund is applicable only on the amount paid, as per the 7-day policy. EMI or loan refunds are subject to the finance partner’s policies, and where EMI is taken from third-party lenders, interest charges are non-refundable.

Course change and batch transfer

Instead of a refund, you may request a batch transfer (subject to availability), a course upgrade or downgrade (if applicable), or a freeze and resume option (if permitted). Such requests are handled case by case and may involve administrative charges. Each learner is eligible for one batch or course transfer only, and 100% clearance of pending fees is required before approval.

Placement and career support

Refunds are not linked to placement outcomes. Refunds will not be issued on grounds of delay in placement, personal dissatisfaction with job opportunities, or failure to secure a job due to skill, communication, interview readiness or market conditions. Placement assistance is a service support initiative and not a guaranteed employment contract unless stated otherwise in a specific programme agreement.

How refunds are processed

Once approved, your refund is processed within 15 to 30 working days and issued to the original mode of payment only. Transaction, bank or gateway charges are non-refundable, and any GST portion (where applicable by law) follows government refund norms.

How to request a refund

Submit an official refund request through these steps:

Email support@cokonet.com or finance@cokonet.com.
Use the subject line: Refund Request - Program Name - Student Name.
Include your full name, registered mobile number, email ID, course enrolled, fee receipt or transaction details, and reason for the refund.

Refund requests given verbally to counsellors or trainers, or through WhatsApp messages, will not be considered valid. Cokonet Academy reserves the right to modify, amend or discontinue this policy without prior notice; the policy applicable to you is the one in force at the time of your enrolment.